Mindware AMC Comparison for TSC and Zebra Desktop Printers
Below is a detailed comparison of the three Annual Maintenance Contract (AMC) options offered by Mindware for TSC and Zebra desktop printers, based on the provided terms and conditions. The comparison outlines the key features, inclusions, exclusions, and pricing for each AMC type, followed by a list of approximately 30 TSC and Zebra desktop printer models commonly covered under such contracts. The pricing includes an 18% GST as specified.
Mindware AMC Comparison for TSC and Zebra Desktop Printers
Mindware offers three types of Annual Maintenance Contracts (AMCs) for TSC and Zebra desktop printers: Comprehensive Without Head and Adapter, Comprehensive With Two Heads Per Year, and Non-Comprehensive Online Support. Below is a detailed comparison of these AMC options, including their scope, inclusions, exclusions, and pricing (inclusive of 18% GST). All AMCs require a physical diagnostic of each printer before the contract begins, and physical damage or deliberate errors are excluded from coverage in all cases.
1. Comprehensive Without Head and Adapter
Description: This AMC provides comprehensive maintenance, covering most printer parts except the printhead and adapter. It is designed for customers seeking robust support for their TSC and Zebra desktop printers without the need to cover high-cost components like printheads.
Inclusions:
Onsite maintenance and repairs for all printer parts (except printhead and adapter).
Replacement of faulty parts (excluding printhead and adapter) at no additional cost.
Preventive maintenance visits (frequency not specified, typically quarterly or as per agreement).
Technical support for troubleshooting and repairs.
Exclusions:
Printhead and adapter replacement or repair.
Physical damage or deliberate errors (e.g., misuse, tampering, or negligence).
Pricing: ₹5,310 per year (₹4,500 + 18% GST).
Best For: Businesses that want comprehensive coverage for most printer components but do not frequently replace printheads or adapters, or those managing costs while ensuring reliable maintenance.
2. Comprehensive With Two Heads Per Year
Description: This premium AMC includes comprehensive maintenance with the added benefit of covering up to two printhead replacements per year. This option is strictly conditional on the customer purchasing labels and ribbons exclusively from Mindware every month without skipping orders. This option is tailored for high-usage environments where printheads wear out frequently.
Inclusions:
Onsite maintenance and repairs for all printer parts (except adapter).
Up to two printhead replacements per year at no additional cost.
Replacement of other faulty parts (excluding adapter) at no additional cost.
Preventive maintenance visits (frequency not specified, typically quarterly or as per agreement).
Technical support for troubleshooting and repairs.
Exclusions:
Adapter replacement or repair.
Physical damage or deliberate errors (e.g., misuse, tampering, or negligence).
Coverage is strictly conditional on purchasing labels and ribbons from Mindware every month without skipping orders. Failure to meet this commitment will void the printhead replacement benefit and potentially the entire contract terms